croydon council complaints about neighbours croydon council complaints about neighbours

The complaints process - Stage 1 Once your complaint is received, the relevant department will aim to deal with it as quickly as possible. If your neighbor complaint is more of the barking dog However, this week has been very different because in and amongst my usual e-mails, I have received messages from residents raising serious safeguarding issues. Croydon Council (202004576) - Housing Ombudsman As many as 450,000 complaints are investigated each year by councils. If theyre going to hire more managers isnt it better that they understand quality management , ISO 9001 and all that, to ensure that complaints seldom arise in the first place? Residents of the block claim that Croydon Council had been informed of the issues but had not acted. The council found the size of the garage then under construction exceeded that allowed under permitted development rights, where a developer does not need any planning permission. As many as 450,000 complaints are investigated each year by councils. doors being closed. Show Overall the workplace culture is one of progression and collaborative . Which is what makes this ruling, published yesterday, all the more extraordinary in its criticism of the council planners incompetence and lack of professionalism. If it ever re-opens, perhaps buying a ticket to an event there would entitle the ticketholder to go and throw things at the prisoners in the dungeon ?! As Inside Housing puts it, Many residents in the block and in another across the road had repeatedly complained Two years continuous noise nuisance, making life unbearable for a neighbour undergoing chemotherapy, has ended with a three-month closure order on an Upper Norwood flat. If you're unhappy with something we've done, please let us know. There was not, and has been no sign of any action by the councils planning enforcement officials. Unimpressed: Croydon Council planners handling of the neighbours boundary dispute saw the Ombudsman being sharply critical. An examination of the councils enforcement log suggests the Council only issued a decision in January when its enforcement officer queried at that time with the planning officer why they had not taken a decision on the application. Class A gates, fences, walls etc Complaining about your neighbour - Citizens Advice It will come as no surprise to anyone who knows the road, to hear that those lorries have been blocking driveways and preventing local residents from going about their normal activities, some of which includes caring for elderly relatives. tenancy document that obliges the resident to behave in a way that is not antisocial or causes a nuisance to your neighbours. Hope Thrift Bellgrade, To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Woman arrested after four boys die in Sutton house fire, Nine months on and council tenants are still being ignored, a damning report from independent consultants found systemic failures and incompetence at the council and its repairs contractor, Axis. 'Croydon Council shame on you' chanted through streets after - MyLondon Updated 16:31, 17 OCT 2022. There is a process under which registered owners can obtain definitive boundaries from the Registry but at a cost, With building plots becoming ever smaller and in need of precision and cartographic technology advancing there is a strong argument for a national survey giving reliable boundaries to all plots of land. If your neighbour is a tenant, you could contact their landlord. Get the most out of your neighbourhood with Nextdoor. Media. But at least shes no longer claiming to be a chartered landscape architect so thats nice. He says that the smell and the cold he encountered in that Croydon council flat have stuck with him as well as knowing that repairs teams had been round and she had called the council over and over again. Contact the police if you think your neighbour has broken the law - for example, they've been violent or threatening. Propertis in Residential Property To Rent in Croydon, London The council failed to reply to any of them. Report Illegal Parking / mySociety A petition was recently set up on the website www.change.org to show support for the continuation of live music at The Jolly Farmers after several complaints from a neighbour. And according to the reporter who broke the story which shocked the nation on ITVs News At Ten on March 22, theres still a lot more to come. Designed to abuse the local voters. Well send you a link to a feedback form. The law is clear that applicants must produce certification to show whether they are building on land they own or which is in third party ownership. Over a hundred years, maybe 33% of the countrys existing properties would come up for renewal. Posted. The CLP application, which amongst things includes articulated lorries drawn half-size and site cabins positioned in areas due to be protected during construction (for the sake of the one remaining tree), has quite rightly not yet been approved. If you call is not answered using 020 8921 8166 please try 020 8921 8921. Noise Nuisance - Croydon It was dated February 22 2021, three months after the committee meeting. Many residents have already chosen to take advantage of the scheme to plant trees as groups, contributing as little as 3 per person, raising the full amount as a team." Heather Cheesborough said in writing The application was accompanied by an application form in which the applicant had signed Certificate B to state that the notice had been given even though it had not (and she was given numerous pieces of evidence including a postmarked envelope) and that I had been given notice of the forthcoming planning application even thought by her own admission she knows that I knew nothing about it until after it had already been made. Noise complaints | Royal Borough of Greenwich I think there has been a breach of planning control near my property and the council has not taken enforcement action. I have used the service on many occasions and found it very useful with prompt response to most complaints. Tenants need to know who to contact when things are going wrong when their council isnt delivering services appropriately. If you're making a complaint about council housing, find out more about the Housing Ombudsman Complaint Handling Code. The council said it would reply before the end of December. While Plymouth City Council is in talks over a council tax increase of 2.99%. And because people often dont have anywhere else to go, when they complain theres a sense of whats the urgency, theyre not going to leave. Yet when it comes to using HRA money to improve the living conditions of existing council tenants, officials at Fishers Folly seem remarkably reluctant. Viking statue linked to 'far-Right and slavery', police warn council The council has told the Ombudsman that it is seeking to improve its complaint handling, by: In their findings, the Ombudsman said that the council was correct that land ownership is not a relevant planning consideration, But this does not mean the question of land ownership has no relevance to the planning process. The gaslighting is astonishing. "A planning enforcement investigation is ongoing and the ombudsman is being updated on the . We can then serve a legal notice under the Environmental Protection Act 1990 requiring the offender to stop causing a nuisance. My own Labour-controlled Croydon Council is in debt to the tune of 1.5bn. Problems with the neighbours - when and how to complain | The Law Image: Cleaner Croydon, CC BY-NC-SA 2.0. The aim of the charity is to support local residents who are concerned about crime such as burglary, scams and anti social behaviour. There's no charge for making a complaint or sending us feedback. Noisy neighbours may be protected by new law to stop council snooping However, this week has been very different because in and amongst my usual e-mails, I have received messages from residents raising serious safeguarding issues. Explore. They own land built on by Ms Z. The council's cabinet is set to meet today (Monday, March 8) at 2pm to discuss the 2021/22 budget ahead of a full council meeting this evening. telephoning: 020 8545 3060 (weekdays 10am to 2pm). Hewitt rightly highlights the work of three ITV News producers on the South Norwood report and others subsequently: Sophie Alexander, Imogen Barrer, Sarah OConnell. Given recent issues with flash flooding across London and the failures of the planning process to mitigate against the impact of heavier rainfall, one of Hales criticisms of the proposal is of particular relevance, There appears to have been no consultation with Thames Water by either the developer or the council to see if there is capacity in the sewer network to take the additional foul and possibly surface water discharge from the proposed development. How to make a complaint. Taxpayers seem happy to allow their money to be thrown around paid to service providers without any regard for whether suppliers are doing a good job.We need tighter controls to improve standards. When the council finally got round to replying to the Council Tax-payer, it claimed that the court orders gained by Mr X and Mr Y were immaterial to its consideration of the planning application. The same complaint that the council had been sitting on for almost three months. Full list of school closures today as teachers strike - The Sun From disruptive planning permission to noise complaints, you can tackle the issue of nuisance neighbours though your local council. Silverleaf Developments made a planning application that included my land. In January and February this year, Mr X sent the council three emails, chasing a response. Inside Croydon understands that council tenants affected by the neglect and disrepair of their homes had not been given the courtesy of first sight of the report.. Councillor Ali - who, after six weeks, has yet to fulfil her promise to meet in person . CROYDON IN CRISIS: If 2020 was Croydon Council's year of Negreedy and bankruptcy, 2021 has been the year of leaks, mould and a local authority exposed as incompetent and uncaring about those living in its properties. Croydon, South London croydon.gov.uk Joined March 2009. A curved boundary can be very difficult to establish unless there are features shown on the Title map which are still in existence on the ground. You can report non-urgent incidents to the Anti-Social Behaviour Team at contact-centre@royalgreenwich.gov.uk or on 020 8921 4411. As well as sending your report to the council, we put it online, so everyone can see where the recurring litter hotspots are in your neighbourhood. Perhaps the members of the councils planning committee were still in a state of shock. Washington architectural metalwork start-up hails successful - MSN Class B means of access to a highway. Often this solves the problem. The site now floods on a regular basis. This issue is so important, decent housing is a basic human right, surely. The Ombudsmans report explains that Ms Z had been seeking to build a garage since around 2016. Github; Twitter; Facebook . The council has powers to deal with noise that is considered a statutory nuisance. Other than essential front line services, Planning is the thing that Croydon Council has let down the people of Croydon the most on and continues unaddressed at a high level in the council. It found that at its southern and western boundaries, the garage trespassed on land in the ownership of Mr X or Mr Y. As the plans on larger properties can be at very broad scale (big site, small plan) even the thickness of a thin pen line showing the land boundary as drawn on plan can translate to a wide line on the ground even if set out by a land surveyor. Based in Croydon and edited by Steven Downes. It's where communities come together to greet newcomers, exchange recommendations, and read the latest local news. A brand new Croydon library could be sold off before it's even been used; Read More Related Articles. The listing numbers complaints to the Local Government Ombudsman: Birmingham received 257 last year, with our neighbours to the north, Southwark (198) and Lambeth (186) taking the runners-up spots. By November last year, Mr X made a formal complaint. On the allegation of racism in the handling of Leroy's complaint, Croydon Council did not provide a response. Nuisance parking and abandoned vehicles | Metropolitan Police The study also indicated that 1 in 3 neighbours have had some kind of a dispute. Environmental health officers spoke to the owners . Got away with it. An abandoned vehicle is one which has not been moved or attended to for a long time. Considering what was now occurring on the sites next door and opposite, disgust is probably too mild a word. Call the police. 15, Navrang Industrial Society, B/H Sarvodaya Petrol Pump, Sosyo Circle, Udhna - Magdalla Road, Surat - 395002, Gujarat, India. The implication is that there are too many complaints for the current management to handle, so wed better get some more 50k a year (and the rest) managers to fob people off. If people in the social housing sector are treating tenants like that they just lose all hope that anyone is ever going to treat them well. We have to build more homes and South of the Borough has to take its share but they should at least be of a high design standard and fit in with the surroundings. Neighbours complain about nuisance cockerels 'crowing every 15 - MSN Noise is the largest cause of complaints to local authorities. After further complaints from the resident the neighbour was issued with a Section 154 notice by the landlord ' s Public Safety Team. Dont worry we wont send you spam or share your email address with anyone. Ms Z partially removed two of the three stanchions and left the third one standing complete. Ombudsman (LGSCO) in relation to Croydon Council. You can also make a complaint by: telephone: 020 8359 2000. writing to: Barnet Council, 2 Bristol Avenue, Colindale, London, NW9 4EW. It said Mr X could return to court and seek an order permitting him to remove the stanchions and recover the costs of this if Ms Z failed to comply. Only 10% of council housing repair jobs ever get checked, Ali accused of cover-up over findings on council flats scandal, Croydon shamed over dangerous squalor in council flats, Your staff make us feel less than human, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action. The council also apologised to a couple who complained to the Local Government and Social Care Ombudsman. Akton Recruitment has an opening for a SHELTERED HOUSING MANAGER ROLES AND RESPONSIBILITIES OF THE SHELTERED HOUSING MANAGER _____ To promote, encourage and support the continued independence and well-being of the sheltered housing tenants by monitoring, enabling and meeting the necessary support needs To assess, review and respond to ongoing support and housing needs of sheltered housing . Support is available for you or someone you're worried about. Complaints should be made to the Council within 12 months from when a customer feels that something has gone wrong. For reasons that should be obvious when dealing with local authorities and their planning departments, the Ombudsman tends to try to avoid becoming enmeshed in disputes between the public and their councils planners. Mr Patel might be best advised to contact a qualified property ( legal / building surveying) professional to check whether his neighbour has a legal right to build the wall on Mr Ps land. The only requirement is that the correct Certificate is completed by the applicant (which may not have been done here), but this is pretty minor. 28 June 2021 . If you have a company vehicle, a copy of the vehicle registration papers and a letter from the company stating that you have sole use of the vehicle and that it is normally parked at this address. None of this has the excuse of the councils bankruptcy, which occurred under Councillor Alis predecessor and mentor, Tony Newman and his influential deputy and head of housing, Alison Butler. To WM then you, as land owner, have far more powers to stop development on land owned by you, than the Council as Local Planning Authority has. Block by block: Quantums proposed five-storey block of flats for Hyde Road, a street of two-storey homes. Planning enforcement. . Dont include personal or financial information like your National Insurance number or credit card details. The hardest part of being at Croydon council is the uncertainty when there are cuts in budget or changes to services. The Ombudsmans report says, I have called the complainant Mr X. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a Construction Logistics Plan before development commenced. JR. Jroc23 Roc. croydon council complaints about neighbours - vvinternational.in This time, through a relatively minor boundary dispute between neighbours, the Ombudsman has exposed massive levels of incompetence in the councils planning department. Also, with workloads the way they are nationally most Planning Officers simply dont have the time to deal with things as closely as they would like. Tweets & replies. Stalling: the Newlands letter to Heather Cheesbrough, after the council somehow managed to ignore their formal complaint for three months. If we receive a complaint from you about neighbours playing loud music, we will send a letter to the alleged offender(s) asking them to keep the volume down. The council effectively encouraged this illicit building work to go ahead after it granted planning permission, because the planners never bothered checking on the Land Register or other certificates to confirm the property ownership. Follow these steps if you have a dispute with your neighbour. We no longer operate an out of hours service, Births, deaths, marriages and citizenship. Emails from residents unanswered, six-month delays in dealing with a formal complaint, and a planning department that ignored a court order. The Government is introducing many improvements at the Land Registry but is not addressing the status of plans. No reply: Katherine Kerswell is the 192,000 per year chief exec of a council that is slow to respond to resident complaints. It's all public. How things have been allowed to get so bad is beyond belief. Our efforts were initially confined to another scheme at No98, which had been put forward by one of the more rapacious developers in southern Croydon, Aventier. What a shit show the planning department is. The parish council said it found vehicles travelling in . A nuisance tenant who terrorised his neighbours, making their lives a misery with his persistent noise and anti-social behaviour, has been barred from his home by a court ruling. If you are experiencing ant-social behaviour there are many organisations which can help, depending on the situation: To report noise nuisance please email the pollutionteam atpollution@croydon.gov.uk. Contact the right team at the council. By far Croydon Council is the worse Borough ever. This time, through a relatively minor boundary dispute between neighbours, the Ombudsman We certainly think so, and wonder how or why she was persuaded to make such a flagrant error of law in this case. Planning delivery has always been a weakness at Croydon Council and is the major factor in the recent referendum for a mayoral election. 16 hours ago 16h So, in March, Mr X asked to escalate his complaint to Stage 2 of the procedure because of this delay. A year on from a Judicial Review into one of Croydon Council's planning department's many contentious rulings, when a judge issued a Court Order that confirmed that the development at 54 Arkwright Road is unlawful, and people are now renting flats in that building - at up to 1,800 per month - even though it does not have a valid planning permission. Utter incompetence and no one ever held to account. This article really sticks the boot in, but no Planning Department has the legal power to defend private land rights. Consequently, Mr X returned to court seeking an order for their removal. At just after 4pm on July 7, I received an email from a corporate resolution officer at Croydon Council telling me that in order to progress the complaint investigation, the planning team needed to be sent signed authorisation that the Newlands had asked me to act on their behalf in the complaint. 3 1 March 2021. Likes. Drop a pin on the map, describe the parking issue, and send it off - it takes just a couple of minutes. why dont the council just get a decent building firm/plumbers round to fix the place? having more team managers respond to complaints. Croydon Shire Council PO Box 17 Croydon QLD 4871 (07) 4748 7100 (07) . Cheesbrough tried to jump ship, failed, and now she wants to stay at Croydon, and carry on mismanaging planning. A number of drug dens which caused residents to "live in fear" have been shut down in Croydon. Of all the things most taxpayers would want is for people who are council tenants to have homes that are safe to live in. Further council plans to make the town greener include an electric bicycles hire scheme. croydon council complaints about neighbours How to make a complaint. Where neighbours support local businesses and get updates from public services. It is not clear the council gave any further consideration to the certification issue before January 2020 when it determined the application. The sight of a damaged or slowly rusting car can also be an . It seems like this website loves to stick the boot in on the Croydon Planning Department. 3 1 March 2021. If you live in a House in Multiple Occupation (HMO) please contact your landlord or managing agent. Report street litter to your local council / mySociety The council has powers to deal with noise that is considered a statutory nuisance, a statutory nuisance is determined by a number of factors including, but not limited to; type of noise, volume, frequency, duration and its impact on others. Our approach. The two neighbours who really owned the property even had a court ruling in their favour over the incursion on to their land. made staffing cuts because of budgetary constraints. Dozens of concerned residents took to the streets chanting "Croydon Council, shame on you" - as part of a protest against poor housing conditions on Wednesday night. The council could serve an order on your neighbour to fix the problem. Re Mr. Harveys comment above, I would comment that Land registry plans (at least, those shown on the Land Title documents) rarely if ever show the ownership of a boundary fence. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. I knew nothing about the development I found out afterwards by way of a backdated letter. The scale of corporate dysfunction at Croydon council prior to its collapse into bankruptcy two years ago was serious enough to warrant police investigation into potential misconduct in public . The Ombudsman says that there were two key points that the council ought to have considered. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. If you live in an urban setting and communicate with your neighbours about your plans, are sensible about hygiene and vermin control, and where you locate your coop, there is . Read more: Developers given free rein from a council with no controls Public Realm Division, Pollution Team, 6th Floor, Zone A Bernard Weatherill House I remember thinking that I couldnt live in this for a day, never mind for months and months and months.. Heather Cheesbrough: had her mind on other things, like a new job. Bonfires generate around 30,000 nuisance complaints to local authorities each year. If you are a Council tenant or leaseholder please contact your Tenancy Officer or call 0208 726 6000. The Town and Country Planning (General Permitted Development) (England) Order 2015, https://www.legislation.gov.uk/uksi/2015/596/contents, particularly as set out under SCHEDULE 2 Croydon council declares effective bankruptcy for third time in two Croydon man furious at neighbour having tree cutter over at 9am because it's 'ruined his lie in' Stop what you're doing and check out these cats that looks like vampires please note that the Stage 1 Complaint was addressed to YOU and it is from YOU that we expect a substantive response . Shouldnt be a problem. I note that at no point in the application did Ms Z present a plan showing the footprint of the garage in relation to the property boundaries or surrounding land. In the 10 weeks that had gone by, there had been no mention of this requirement. The condition of the neighbours trees and vegetation. It will surprise no one who has had to deal with Croydons cash-strapped council that it failed to do so. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a Construction Logistics Plan before development commenced. The council said the next phase of its Streetspace scheme will launch on 28 September and will use planters and signs to transform four more streets into places to walk, cycle and exercise while maintaining car access for their Also, if you are planning an international move, we can do it. I also note that under Licenses and Certifications your Linkedin profile STILL includes CMLI though as you know, I was informed by the Landscape Institute (in November 2020) that you had not been a Chartered member since May 2013! The council must pay attention to which certificate the applicant provides as it must not entertain an application with incorrect certification. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. The cameras had been checked by both the landlord's staff and the police and permission was granted for him to have them. London. Croydon Council pays landlord 2,000 a month for bungalow that has been For the smell to count as a statutory nuisance it must do one of the following: unreasonably and substantially interfere with the use or enjoyment of a home or other premises. Births, deaths, marriages and citizenship, Support is available for you or someone you're worried about, contact our Single Point of Contact (SPOC) team, Report and request removal of offensive graffiti, If you are a Housing Association tenant, please report the issues to your Housing Association, If you are a Council tenant or leaseholder please contact your Tenancy Officer or call 0208 726 6000.