Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. My LG tv has only HDMI ARC and not eARC. While they both can work together, you dont need one to run the other. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. Open the new finder window, then click Go. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . Apple TV 4K, Delete Appdata files, it will be repopulated. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Is there a way to force the Apple TV 4K to send Dolby Vision? Going to this page you will see the Hue Sync boxes that are available. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. I cant think of any big issues. User profile for user: On your PC, search for %appdata% in the taskbar. See all the updates weve made to the Hue sync box to improve the surround lighting experience. The Hue app is the central control for all of your Hue devices on your smartphone. This guide will tell you why your Hue Sync has connection errors. Obviously the lights won't sync because the hue sync is not connected. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. Setting the input device (Roku) to 1080p resolution makes the system work. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. Starting to hate the sync box. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Users are divided on this particular feature. This is the first app youll need. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Philips Hue Sync is a newer product from Philips Hue. zulfikarfrombanbury, call To solve the problem, consider removing and reinstalling the same version again. However, the Hue Sync Box really needs that reliable connection. Is this normal? Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Downgrade Back to Previous Hue Sync App Version. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box.
I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Joseph_S. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. This is another one youve probably already guessed the solution for. And the Hue Sync App allows your PC/Mac to control and sync your hue product. Can It Support Both?!
New owner. Hue Sync app shows no signal detected : r/Hue - reddit From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Additionally, it may be worth contacting Philips Hue Support. For that reason, you should always make sure that the WiFi signal reaching the system is strong. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Save my name, email, and website in this browser for the next time I comment.
There seems to be an issue of integration with apple TV or a problem on device. Wait 30 seconds. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Troubleshooting Ecobee Server Communication Issues. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! Looks like no ones replied in a while. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. If the apps data files get messed up, the app can start having performance issues. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Here are a few of the most common issues with the Hue Sync app. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. Swipe to the left on where it says "Home" and tap "Remove". Similar to the previous one, this one is also easy to solve. All you need to do is set up a new entertainment area on your smartphone. Learn more about brightness.
However, it just supports 60Hz inputs currently. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. Is it possible to output Dolby Atmos and Dolby Vision? I have also gone through some research and come to some conclusions. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . only. Now you can try to downgrade back to the previous version. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. Enter the password for your Wi-Fi network when prompted. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to.
Philips Hue on Twitter Mine especially has issues with Dolby Vision. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. If Not, Why Not?! Press the button on the Hue Bridge. Additionally, software problems are typically more common and may require several steps to fix. For many users, the Hue Sync Box should be ready to use right out of the box.
Hue Play HDMI Sync box | Page 20 | AVForums Great article. Manage Settings Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. Connect it to your TV and HDMI-connected devices to. With Philips Hues new devices, all is possible. I turned off the HDMI inactive for 20 min setting and this stopped it. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache.
How to Get Dolby Atmos to Pass Through Hue Sync to James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! You can open it by typing %appdata% in the taskbar. Some users reported that the app would lose connectivity as often as once every hour. In order to try this fix, you need to delete your apps data. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Philips Hue Verified account @tweethue. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Do Smart Plugs Catch Fire? I think almost everyone will like to watch movies, listen to music and play games. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Turn off Dolby vision when using sync box works. Is that the issue? Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. I have no problems with any other device . But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. Lots of users have reported that they have various issues with the Hue Sync Box. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Dolby vision wont work correctly on my 2016 LG Oled C6. Does your eye start adapting? For the connection issues, there will be many solutions, one method works for you but may not work for others. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. (2 ways), Are Philips Hue Bulbs Bright Enough? Looks so much better and tidier.
Philips Hue Sync app unable to display lights : r/Hue Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them.
Hue Play HDMI Sync Box | Philips Hue US Theres another problem that has to do with how you set up your Hue Sync Box. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Both of these issues can be fixed with these quick tips and tricks. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. It should display a wide range of software and apps installed on your device. They recommended I change the cable between the Sync Box and my TV. company number 03997482, registered in England and Wales. I will list some issues to see if you have had them. No, * Image on the television? It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. So it's the sync box that's got the problem, not the wifi. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. This site contains user submitted content, comments and opinions and is for informational purposes Navigate to the HueSync folder (Roaming or Local). However, how to do if the method doesnt work? The images are in Dutch and have not much meaning other then . 2018-2023 Signify Holding. 5. Just a case of waiting for some offers with Black Friday looming. What is the problem? Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. This wont harm your app or connected devices. Your TV connects to the output with a short HDMI cable included in the box. However for some users, they dont understand the charm in a practical moving watching experience. I'm on the fence about the Sync Box and am looking to be convinced by some owners. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. 3. Hue uses these connections to create their surround lighting experience. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. You can try these methods to see if they work.
The Most Common Philips Hue Problems, and How to Fix Them Your email address will not be published. Sometimes your App maybe gets messed up, so it would be having connection issues. Do You HAVE To Use The Kasa App For Your Kasa Devices? Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. 4K does not work, yet. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success.