The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. They put on load music then procede to shout over it. Join the 271 people who've already contributed. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. We also ensure all reviews are published without moderation. trugym customer service. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures'
Have to say though the gym is lovely, with a wide range of equipment. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. because of this I was able to cancel my contract. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. !What a disgrace. Verification can help ensure real people write reviews about real companies. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. typical!!!! I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. I asked for complaints procedure for head office and that was also denied. Complaining to TruGym is difficult. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Companies can ask for reviews via automatic invitations. Here are 8 tips for writing great reviews. PREMIUM EQUIPMENT Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. There is a sign on the door which states check opening dates on social media. The number for the centre was not being answered, neither were emails. Bit apprehensive being a female in my 50s. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Awful!!! I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how.
This gym offers friendly staff with excellent personal trainers. Stockton On Tees - AVOID!!
Read Customer Service Reviews of trugym.co.uk | 5 of 14 - Trustpilot !Poor service. | Read 261-266 Reviews out of 266 The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! How many stars would you give TruGym? i, Be vigilant about their policies. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Staff on the phone where rude and abrupt and not helpful at all. Generally excellent facilties and equipment though can be a bit busy at times. If you are looking for fluffy towels and a 5 star experience this is not your place. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Cancelled after one year membership. Fantastic facilities. Its not worth the money that I am paying now. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Verification can help ensure real people write reviews about real companies. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Like a sauna. Needs improving but here is hoping it gets there! Join the 268 people who've already contributed. Date of experience: 10 November 2022. Im going to have To cancel direct debit. Here are 11 ways to become an excellent customer service professional: 1.
TruGym Complaints | TruGym #Fail Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. why would you not notify any body ? And the price is ok.Over all not impressed with the gym at all. This gym is great! Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. We also ensure all reviews are published without moderation. Try to greet customers with a smile and always be courteous and respectful. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Management ineffective and ambivalent. I bought a membership 4 years ago. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! We also ensure all reviews are published without moderation. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Hi,There are no induction classes for new joiners on weekends. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. In the meantime, they have been taking money out of my account. Joined for a month at the Keighley branch in August 2013. This year I registered again with a different email address. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Correction: non-existent customer service. Bring back Les Mills Body Combat please!
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 Here are 8 tips for writing great reviews. I appreciate that it is a budget gym and the range of equipment is adequate. I tried to speak to the gym they said there was nothing they could do. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Staff are mostly friendly and it's well worth a visit. How many stars would you give TruGym? Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Your experience matters. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. | Read 101-120 Reviews out of 262 I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Trugym Chathamarrrgh!!! Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. 2023 Trustpilot, Inc. All rights reserved.
Corporate Membership - truGym I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' The gym in Luton in Parkstreet are forever changing staff . False advertising! Find out how we combat fake reviews. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. 14 Customer Service Resume Examples for 2023. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. And parking right outside that's free!! Consistently fail to keep to their own opening and closing times. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . I'd be in two minds about renewing my membership next year. I go to the gym because its an only female gym, however its extremly dirty. How many stars would you give TruGym? But I suppose you get what you pay for. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Very unprofessional! I choose at this time to cancel our memberships and truGym continued to take money from my account. No matter how many times I try to contact them I never get a response. Join the 244 people who've already contributed. Good day, I have just renewed my contract after 15 months. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Absolutely the poorest new customer relationships ever!! Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. ?TruGym this is unlawful and action is being taken. Published on: January 2, 2023. We also ensure all reviews are published without moderation. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. It has been three weeks and no one has been in touch. We also ensure all reviews are published without moderation. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Companies can ask for reviews via automatic invitations. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How many stars would you give TruGym? Not sit there and eat cakes.Ridicules customer service overall. Most of the equipment is very old and remains unfixed for long periods of time. HiPlease accept our sincere apologies for the negative experience you've had with truGym. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. I paid for a year membership and at that point had several months left. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). The evening staff are very welcoming and friendlly. In the first instance contact your local gym. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Your experience matters. I think the gym is great but some of the free weight equipment is getting a little tatty and old. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Staff are brilliant and very helpful. Find out how we combat fake reviews. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. If you want a real Les Mills class, or any customer service, go to another gym! Your experience matters.
Contact Us - truGym Your experience matters. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! I email head office never got a reply. It goes against our guidelines to offer incentives for reviews. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Same as below - Trugym Bromley closed and didnt refund the lost membership. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Awful!! The staff are more interested in their weekend plans than theirmembers. Trugym is just at the level that suits me. The staff, although minimal, are friendly and helpful. | Read 41-60 Reviews out of 258 The machines, if broken are repaired quickly. Verification can help ensure real people write reviews about real companies. Awful!! ?TruGym this is unlawful and action is being taken. They've also had bad reports in the paper. AVOID LIKE THE PLAGUE. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. How many stars would you give TruGym? We use dedicated people and clever technology to safeguard our platform. We'll then contact Harlands on your behalf to get this resolved. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. But no way to resolve it. It goes against our guidelines to offer incentives for reviews. The Gym is crowded all the time.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 I've asked for head office details and the staff tell me they don't know it. Waste of money. The main reason that I joined is for the Les Mills Combat class. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. Good luck TruGym you are going to need it! When it comes to growing a business, reputation is everything. Date of experience: 19 February 2018 Pay a little bit more and go somewhere decent ! Having booked online, I would have expected an email letting me know. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. This was a friendly gym in Boston Lincolnshire. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . 2023 Trustpilot, Inc. All rights reserved. Weights are all over the place. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. Completely recommend this gym for any women that are looking for a great gym for good value for money. The gym did not respond to my complaint. beyond me , they have sullied their name. It does seem that there are other members who have also not been refunded. The gym had closed down suddenly in November 2021 and hasn't provided a refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. | Read 61-80 Reviews out of 267 I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Verification can help ensure real people write reviews about real companies. Join the 261 people who've already contributed. Management ineffective and ambivalent. This suggests to me that they know they are not up to date.
Would definitely give more stars if I could! Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. We also ensure all reviews are published without moderation. Gym was great but suddenly closed down with little more than a note on the door. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? not enough space for stretching n exercise. Very clean and covid compliant. Maybe they could squeeze in another floor mat area near the gym balls. 2023 Trustpilot, Inc. All rights reserved. Plus, you avoid the $5 phone payment processing fee. Friendly staff. I am very disappointed that you have emailed me as a new member. Also more weight clamps are needed as there aren't enough for the machines and free weights. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Any attempt to contact head office is ignored. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. But no way to resolve it. Friendly staff always happy to help. However, you are likely to be ignored. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Been coming here for many years and have always found the staff very pleasant and welcoming. TrugymStop taking payments from new customers when you know full well that you are closed !!!! This gym is great! Pool full of screaming kids. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Companies can ask for reviews via automatic invitations. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . | Read 21-40 Reviews out of 264 Your experience matters. Cancelled after one year membership. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. Contact your local truGym via our online contact form. Apparently it broke down three years ago and has not been fixed. Dreadful management of memberships Id avoid this company and invest elsewhere! Verification can help ensure real people write reviews about real companies.
I am still waiting for a refund and the information about the instructors.. Staff come across rude and unapproachable. We use dedicated people and clever technology to safeguard our platform. Join the 248 people who've already contributed. Verification can help ensure real people write reviews about real companies. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Awful!!! Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Companies can ask for reviews via automatic invitations. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Here are 8 tips for writing great reviews. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Seems like nothing is ever cleaned.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 Top gym with great facilities and friendly staff that are always willing to provide support and advice. The staff are always so friendly, helpful and encouraging when you need it the most. Find out how we combat fake reviews. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Submit an enquiry or refer a friend to truGym today! They are young, inexperienced and basically don't want to be there. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Companies can ask for reviews via automatic invitations. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Join now and save 30 (no joining fee offer). Do you agree with TruGym's TrustScore? All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff.