We had some group activities together and a one-on-one interview afterwards. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". Part-time. "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. What kind of businesses? Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . Great! I interviewed at Qantas (Sydney) in Sept 2018. Group assessment;
What would you bring? There was about a month or two wait between each step. I interviewed at Qantas (Sydney) in Jun 2017. ", "I take safety seriously and take care to keep customers and staff safe by adhering to Qantas safety protocols, I would make myself aware of safety standards and implement these and keep up to date on any changes.". Freight - cargo, express, airmail, freighters, charters and customs clearance services. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history.
Customer Service Agent Interview. Report this . A poor customer experiences and how did you handle it. required min 500hrs, One of the best experiences ever. I got chat interview with Qantas. Our customer service teams represent us on the ground and in the air. With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. 1. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. Book your perfect holiday with a flight and accommodation package. As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. I applied online the Qantas website and I got an email about a week later for chat interview. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. "I've had two jobs where I did a lot of work with customers over the phone. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. Use your points for flights, upgrades, hotels, or car hire. Our date tracking prior to 2019 was not accurately kept. Several examples include: It's great that you have experience in this area. Get More Information About Our Qantas Airways Interview Questions. I interviewed at Qantas in Aug 2018. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Qantas Airways Limited 4.0. What key skills from that experience would you bring to this role?
Qantas Customer Service Agent Interview Questions | Glassdoor Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Tried to book the same flights online and it said "flight full". Browse our travel recommendations for Australia and beyond. With lots of ways to use your points, youll be sure to find something you like. 2. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. Stage 2 was a role play. With our interactive map it's easy to plan your next trip using money or Qantas Points. Designed for small to medium businesses. Use your points for flights, upgrades, hotels, or car hire. what decisions did you make? I guess its for if were rights person for this position. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. Good job! The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. I then attended a group assessment, there where several group tasks and each candidate had to speak amongst the other candidates. Qantas. I applied online the Qantas website and I got an email about a week later for chat interview. Our centres include: Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. The process took 2 months. I interviewed at Qantas (Sydney) in Sept 2018.
Customer service | Qantas Careers AU It sounds like your experience is very relevant to the position. Find information on travel requirements and more. In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. It's great that you set a routine for yourself. Have you ever worn a uniform at another job before? Options for mobility and medical assistance and first-time flyers.
Become a Qantas Airways Cabin Crew in 2022 (Salary, Requirements) As you answer, keep this in mind. What candidates say about the interview process at Qantas. Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. tell me about a time that you provided exceptional customer service. Aug 2022 - Present8 months. Quick Apply. The Qantas Airways reservation number is ^1:832:460:1113^. The best part of the job is the amazing staff who make the airline what it is. You . The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Sort by: relevance - date. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense
qantas customer service agent recruitment process If so, mention this. Getting to wear multiple hats? Sydney NSW. Interviews for Top Jobs at Qantas. I applied online.
Customer Relations Representative - State Farm Agent Team Member While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. You have provided a good definition of what being professional means to you. I applied online. To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. And if you speak any other languages besides English. Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. I interviewed at Qantas (Brisbane) in July 2016. It consisted of being welcomed and then being split into different groups. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . When you applied for the job and read the job description, this likely would have been listed as a requirement. Have you ever had a difficult situation with a customer and how did you resolve it? Designed for small to medium businesses. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. Further details of this will be explained to you during the recruitment process. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. First, you need to click here. How to Answer: Why Do You Want to Work Here? See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. Qantas Jobs 2022 Customer Service Agent Seek Jobs in Brisbane. They would tell you that I have excellent communication skills, the ability to problem solve as part of a larger team, and that I bring a positive attitude to work on a daily basis. I applied online. Apply for Customer Service Agent Perth at Qantas Airways Limited today! Good job! Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. What is the interview process like at Qantas. You must create your own answers, and be prepared for any interview question in any interview. How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly?
How to apply | Qantas Careers AU This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. It was 5 questions about customer services. I applied online. Browse our airport guides and lounge network information. Great! But go into more detail about why you would be so proud. As a Customer Service Agent with Qantas Airways, no two work days are the same, and your ability to jump from duty to duty with ease will be essential for success in the role. Discover how you can start earning great rewards and savings simply for running your business. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Great job! Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. Choose the seat that suits you before you get to the airport on Qantas operated flights. Why? Describe the situation , what did you do and what was the outcome, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. The key point here is to be active in the group and show the assessor you are able to work within the group. The recruitment process varies from role to role, but the general process is outlined below. Download our free online tools for individuals with dexterity limitation.
Qantas - Jetstar Careers | Airline Recruitment Agency Melbourne - Altara Good Customer Service from Qantas - sbsfaq.com Browse our airport guides and lounge network information. they gave me 5 questions. Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. More recently as a business owner, I've used the phone to handle many business matters. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. Assure them that you will take this duty very seriously.
Qantas - Customer Service Agent | Glassdoor The medical costs approximately $450. This is a strong answer. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Discover our Australian domestic and international network, airline partners and oneworld. Discover how you can start earning great rewards and savings simply for running your business. State you would be proud to work for a company that is so dedicated to helping the environment. If yes, we have great news for you.
How to apply. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Qantas in Feb 2023. Around 20 of us were arranged to seat in a area, professionally dressed. Compare and book travel insurance for your next trip. I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. Whether you're looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you. Would you have any issues in doing this? We had to come up with an ad campaign for Qantas. why do you want to be a customer services? Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. No in-depth technical questions were asked. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. The only blemish on my record is a speeding ticket for going 10 miles per hour over the posted limit eight years ago, and I paid a small fine for this violation. I interviewed at Qantas in Feb 2023. My current employer is required to run a criminal background check on our staff every two years. Find departure and arrival information and view ouron time performance. I interviewed at Qantas in Feb 2023. A poor customer experience and how did you handle 2. If a coworker was being unsafe, would you talk to them about it? Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. Search and book from over 15,000 cruise itineraries. . I really love the uniforms that are required for the job and would take a lot of pride in wearing it each day. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. What ideas have you brought to a previous role that have benefitted other staff? The process took 3 months. The process took 2 weeks. It consisted of being welcomed and then being split into different groups. I think they were two to three minutes each. I applied online. I love to brainstorm and hear other people's ideas and expand on them! The process took 4 weeks. Step 2; Invited to do an automated questionnaire. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Wow! I applied online. To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. Pass will be sent electronically . Upgrade your web browser for an enhanced experience. Options for mobility and medical assistance and first-time flyers. Restaurant and hotel reviews, photo galleries and travel articles. The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. Around 20 of us were arranged to seat in a area, professionally dressed. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. There may be additional role specific questions which you'll need to answer so we can consider your application. The key point here is to be active in the group and show the assessor you are able to work within the group.
Customer Service Agent | Perth - qantas.wd3.myworkdayjobs.com At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. Can you give an example of a time when your communication style proved beneficial or helped you accomplish something? I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. One . I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. Qantas is an excellent company to work for. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. All Qantas employees are required to pass a security check. Step 6; Invited to do a medial. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. Info about role requirements /pay /training etc and then small group activities and ended with 1 on 1 interview where they asked a series of behavioural questions, The process was good, it took me about 30 minutes to complete. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. Buy flight and unique experience vouchers. Find information on travel requirements and more. The process took 3 months. He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. "I would not have any issues with the dress policies that you have in place for your staff. I would suggest to really prepare yourself before going to the interview. Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. With lots of ways to use your points, youll be sure to find something you like. I applied the position online, and it took one month to process. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. What was your favorite team work and what did you do for it. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. Located at Perth Airport, this role will see you delivering highest standards of Safety and Customer Service to all Qantas customers, both internal and external. Good job! I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. In high school, I worked for a food chain and took customer orders over the phone. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. I applied online. Our cabin crew represent us in the air and deliver best in class service and customer care. "I consider my greatest accomplishment to be the time I helped lead a team of colleagues on a project to maximize our efficiency as a department. Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . Book 10 or more passengers travelling to the same destination. Terms and conditions apply. Company/Organisation: Qantas: Job Post: Answer dates might appear two to three weeks before they were published. Great! If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . The process took 4 weeks. I interviewed at Qantas (Melbourne) in June 2017. I interviewed at Qantas (Sydney, NS). I interviewed at Qantas (Sydney) in Feb 2023. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Deals on Qantas flights across a range of Australian and international destinations. Short seminar followed by a one on one interview. As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them.