A place on the excursion I tried to book. Uber Cash and Uber VIP status is available to Basic Card Member only. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sandi. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. 2. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 4. Viking is not a good company to work with. Viking will not honor this request. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. service we should have received at least a partial refund . All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. Some years, low water levels caused disruptions as early as June and some years as late as October. Part refund, at least 25%. I could sail on another cruise line for a lot less money. "You might see some cities you might not have expected to see and you might miss some you wanted to see. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making . We didn't get to see Honduras as Viking tried to use their own tender to get to shore. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. Compare the cost in points or miles to cash, and see which option is best. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. They said they did. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. On the next British Airways flight from London to Philadelphia, The If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. I am truly an "out-of-the-box" traveler which has enriched my travel experiences. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. But this is one American that will never sail with this awful company ever again. Customers should not be treated this way. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. This complaint was posted by a verified customer.
Viking refusing to refund given COVID risks! - Review of Viking Cruises Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. Passengers from across the country say they've. 1. Viking has lost four loyal customers with 10 past cruises between us. South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. I have contacted Watcdog BBC who are interested. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. by Steve CaseLast updated September 6, 2022. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 No one expects to have to cancel a cruise. Viking is bringing back river cruises to Europe in July. We will not be booking with Viking again. The dream vacation I have waited for 8 years has gone down the drain. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. In November ******************************************* She had major surgery December 12th. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. Terms apply to the offers listed on this page. There is rock on the bottom; theres also this little house in the middle of the river. #6339759. 1. We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. The ship can welcome up to 386 passengers, and. scott@travelcodex.com, For updates: Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Seldom travelers may not get enough value to warrant the cost. Viking Ocean and River is currently operating all upcoming scheduled itineraries. Check here before booking an award fare. Viking has refused. over night stay we got back to Cincinnati the next day. I hope this is something you can help with. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland Refund on premium air payments that we did not receive in premiumservice. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus You will be cruising, you will be enjoying," he said.
Viking's 2022 World Cruise Sold Out so Quickly, It's Offering - Leisure We also ensure all reviews are published without moderation. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Subscribe to RSS Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary.
Like most cruise lines, Viking canceled all of its sailings during the pandemic. I told a member of staff about this and was directed to use a toilet on the top deck.
Viking cancellation policy - Viking Ocean - Cruise Critic Community Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News On top of that, they are asking for me to pay additional same $ 9,000. amount for me to go on this journey alone! At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Many passengers were distressed by the lack of fresh water. This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. Telling us that a voucher has no cash value is a shoddy business practice at best. My experience with Viking River Cruises is that if they cancel, they will either refund your money or . At this time, we expect the ship will resume its scheduled operations on February 18, 2023.
Viking cancels all Russian river cruise itineraries - TTG Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Applies primarily to to bookings with the following content. . From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures.