Photo ID or other verification may be required to accept delivery. If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. If you do not wish to be bound by this agreement to arbitrate and/or the Class Action Waiver, you must notify Vivid Seats in writing within thirty (30) days of the date that you first access the site. You\'ll receive the next newsletter in your inbox. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. Vivid Seats reserves the right to change the delivery method, at its sole discretion, and may deliver tickets for any order up to the event start time listed on the tickets. If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. 100% Buyer Guarantee! Thats not funny. Again. and will not be eligible for a refund. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. If you prevail in arbitration, however, you will be entitled to an award of reasonable attorneys fees and expenses to the extent allowed for under applicable law and ordered by the arbitrator. View Privacy Policy.
COVID-19: Vivid Seats Hit with Class Action Over Alleged Refusal to In certain instances, a venue, promoter, or any entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond Vivid Seat's control. And who you can expect to see performing and presenting. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. Walt Disney World Resort in Florida will remain closed until further notice. If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site.
Live Chat - Vivid Seats Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. She lost her engagement ring in a rental car. I tried emailing and calling. How do I get my compensation? Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you.
Please note, the ticket price may be higher than the face value that appears on the ticket. Vivid Seats respects the intellectual property of others, and we ask you to do the same. We may, at your request, ask the seller to re-issue your tickets. If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. Buyers may search Vividseats.com for a specific artist or team, event date or other search category. Event Specific Terms 3. We publish the names and emails of customer service managers. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. If Vivid Seats fails to make an on-time delivery of any purchased ticket for an event, then Vivid Seats sole obligation or liability shall be limited to compensating the buyer for any payments made to Vivid Seats under this Agreement. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. If your show hasnt announced a new date yet, please hold on to your tickets. Tickets you can trust: 100 million sold,100% Buyer Guarantee. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law.
Information Regarding the Coronavirus Impact - Vivid Seats *Sorry, there was a problem signing you up. Grounds Admission Pass/Grounds Pass. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. You are required to cooperate in such investigations including, but not limited to, providing any and all information requested. Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. It is your responsibility to make certain that your mobile device is charged with sufficient power so that you can access your tickets when you arrive at the venue. Vivid Seats will determine when an event is cancelled based upon the best information available. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. Did the company have to return Himbergers money? This offer is not valid for special events, third party rentals or festivals, Live Nations website reads. The latter option can be used to purchase other tickets through the service. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. The market price provided by Vivid was over $500 per ticket. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). This site is protected by reCAPTCHA and the Google By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. When an event cancels, we will always send you a notice via email with the applicable terms and options.
For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. How can you get a full refund from Trainline? Do Vivid Seats Offer Refunds for Postponed Events? Himberger checked this site for executive contacts but couldnt find any. The Wagner opera returns to the Met for the first time in 17 years. Our goal is to make your search and purchasing experience as easy and efficient as possible. Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. .
Terms of Use | Vivid Seats To stay up-to-date on the events status, monitor the venues website from time to time.
Where is it? If youre on a monthly payment plan, payments will be stopped while the park is closed. Sears couldnt deliver my appliances. Upon receipt of the evidence and form, Vivid Seats will conduct an investigation. If you would prefer a cash payment, you must submit a claims form. General Terms 28.
Vivid Seats Client Settles Refund Lawsuit With Pennsylvania AG - TicketNews Vivid Seats's third-party sellers list and sell the tickets. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. Denying access to the Vivid Seats Marketplace. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. c/o Settlement Administrator If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund or other compensation, except in jurisdictions where it is required by law, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate the request for a refund from the ticket seller). Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. On April 24, Maria Bromley and Kleber Pauta filed a lawsuit against SXSW claiming to have spent more than $1,000 each on attending the event. Users of this site acknowledge that they do not acquire any ownership rights by using the site. To stay up-to-date on the events status, monitor the venues website from time to time. In the same memo, Rapino writes to his staff, It is important to remind everyone that Ticketmaster is a platform, and does not hold on to money from client sales. Opting Out: You can choose to reject this agreement to arbitrate. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Credits expire on December 31, 2022. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information.