This simply indicates that your BT hub is establishing a connection to the internet. Hub lights. If that doesnt work, reset the hub to factory settings using a paper clip and the recessed button on the rear. If youre not set to power-save mode, theres a problem with your internet. Is the power cable plugged in and switched on at the mains. Your Hub is connecting to broadband. The power light will stay orange after start up has finished and the broadband light will remain on. 9 Musick Irvine, CA 92618-1638. Check if the broadband cable (grey ends) is plugged incorrectly. The BT Home Hub 4 only has four Ethernet ports, it does not support gigabit Ethernet, so it will transfer data slower than some other models. Depending on which model of the BT Home hub you have at home, the colours in your hubs may vary slightly. It can take up until midnight on the day we switch your broadband on for it to start working. All iterations of the BT Hub are screenless devices. Your device has a strong mobile signal (two or three bars are good). Generally, green and blue are considered to be good, whilst red, orange and purple arent so good. How to set up BT Smart Hub 2 | Step by step guide | BT Help switch it back on again via the Hub Manager. The solid orange lights mean the same thing for the Smart Hub 2 as for the first Smart Hub. Wait for the lights to stabilize and the BT Hub to boot up completely. It might indicate that the BT Home Hub 3 is on power-save mode. But the red light typically indicates an incorrect username or password. If the light remains green permanently, you need to reset the hub by pressing its factory . Uber Greenlight Hub- 1000 Macklind Ave, St. Louis, MO 63110. Check your ADSL filters are plugged in correctly to your phone sockets. If you cannot get online, try turning your device off and on. If it's disconnected, click connect. If you have a blue light and your connection isnt working, its more likely an issue with the device than the hub itself. If there's still no light. Its a powerful modem and router, serving homes with multiple users without missing a beat. If you need to disable this, follow these steps in reverse. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Can You Be Tracked Down Just by Your IP Address? If problems persist, contact BT directly for assistance. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Whats The Difference Between DVI-I and DVI-D? The Hub is attempting to connect to a device via WPS. He has a degree in computer science, and he likes to stay up-to-date on the latest software releases. Computer Turns On But Monitor Says No Signal (How To Fix No signal to monitor), Networking Your Satellite Internet Connection. Connecting your devices This generally means that the broadband cable to your hub hasnt been inserted properly if it is inserted, this could indicate a problem with the cable itself. Wait a few minutes, and the light should turn into a steady blue light when its ready for use. Type 192.168.1.254 into the address bar. To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. In this blog post, we will explain what the orange light means and how you can go about fixing it. Thats not normally a great sign and depending on which Hub you have might mean you dont have any internet access. Turn it off and then on and try again. This shows that theres a problem somewhere. Add to Cart . The BT Whole Home Wi-Fi is a popular choice due to its budget price. Alternatively, you can check theBT Twitter accountto see if there is a problem and when they expect to have resolved it. Check the power supply and that your Hub is turned on. Find your broadband network login details. The Hub is working but isnt connected to the internet. Your device can't connect to the mobile network. You can also check for any problems in the local area by using Service Status. If youve just got your BT hub or youve had one for a while, then it might take some getting used to. The light will turn steady blue when your Hub is ready. Powered by GeneratePress. What the lights on your BT Smart Hub mean - YouTube 0:00 / 2:10 What the lights on your BT Smart Hub mean BT 33.5K subscribers Subscribe 261 Share 95K views 2 years ago Find out. Just switched from BT to PlusNet and so far - cross fingers - everything has been remarkably smooth. Your device is connecting to the mobile network. Press and release your Hub's Restart button. However, if you see a flashing orange light followed by a solid orange light, theres an issue. This might be due to your power, your cables, but if your hub is switched on, then itll have lights on. Find the recessed Reset pinhole button on the back of your Hub (near power). If your hub is glowing red, thats an immediate sign that something is wrong and you should take action. Is there a flashing purple light on your BT Hub? Theres a problem with your broadband line. BT Hub - Blue light on but no internet on any devices - BT Broadband View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Smart Hub 2 to get the most from your wi-fi, Download the Business Smart Hub 2 user guide, Changing the wireless settings on Smart Hub 2, Restricting the wireless devices that can connect to your Smart Hub 2, Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2, Controlling the time when devices can access the internet on Smart Hub 2, Creating a Port Forwarding rule on Smart Hub 2, Set up and assign multiple Static IP addresses on the Smart Hub 2, WAN port on Smart Hub 2 and using it for Ethernet. Fax:949-830-4692. Wait until after midnight on the day that BT switched on your broadband. And, because the difference between an orange and red light can be subtle, were going to talk about the red light (where applicable) as well. Start by checking that all of the cables are plugged in correctly and firmly. There are a few light colors on this modern/router combo device. Give it a couple of minutes and try again. If it's red after this use the Contact us link at the bottom of the page. This hardware does use smart scan technology, but it lacks support for modern 5 GHz bands. Using the Power button, turn your Hub off and then on again. Its worth having a chat with BTs support team to see what modem they recommend before you go down this route. So, hopefully this guide comes in handy. A flashing purple light is another indication that something is wrong. Click the button on your device to connect without entering a pass key. Eric Geier is a freelance tech writer. Open your web browser and visit http://btbusinesshub.home/. It usually comes on when you turn on your hub, and it means nothing is wrong. Best of all, you dont have to be an IT expert to get things set up and running smoothly. Bluetooth Mesh Smart Bridge Smart Hub Connect to Wi-Fi, Only Work for For example, if youre on GFAST connection, you might struggle to find a compatible modem. If the Base (Power) light is red, the hub may be overheating; if you notice the . Learn More. Dial 17070 and select option 2, there should be no noise between the announcements. Turn off your Hub off and on again using the Power button. Hit the Restart button and let it go when the Power light turns orange. Once the BT Hub has rebooted wait a few minutes for a solid blue light to appear. Guide to the BT Business Smart Hub 2 | BT Business The team at Blue Cine Tech is here to make it easier for you to get the most out of your home entertainment. If your Hubs purple light is flashing, this may mean that there is an issue connecting to the internet. AirPlay Not Working on LG TV: How to fix Full Fiber Connection: Keep your Openreach modem connected to the mains, with all the lights turned on. Mesh Wi-Fi networks are all the rage at the moment. Once again, the best thing to do is wait a few minutes. Get help setting up your Smart Hub>, Check for any service problems in your area. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. When you have a solid orange light, it means that the hub is operational but isnt connected to the internet for some reason. Seeing a different colour light? When you first plug in your hub, it'll take about four minutes to synchronise. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. The flashing orange light in this instance represents WPS automatic connection mode. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Spacehop.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Barry has scribbled about tech for almost 20 years for The Sunday Times, PC Pro, WebUser, Which? Use the Power button to turn your Hub off and on again. Screen Resolution Guide 720p vs 1080p vs 1440p vs 4K vs 8K, A Guide To The Different Types of Monitor Ports, fixing the orange flashing light on the BT Home Hub, guide to troubleshoot a Flashing purple light, Protect Your Home Network With Web Content Filtering, Add a RADIUS Server to Your SMBs Network, Convert Wireless Routers into Access Points, Double Trouble: How to Deal with Double NAT on Your Network. BT Hub Lights Guide - Flashing Orange, Green, Purple & More Select your hub from the options below to see what they mean. It acts as both the modem and a router. If your service is Full Fibre, you won't. If your master socket only has one socket, you'll need a microfilter. Still no lights? Uber Greenlight- 1518 McGee St, Kansas City, MO 64108 Montana-N/A Nebraska If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Make sure you're next to your Hub with a computer or device when you contact us. There are different types of BT smart hub devices that flash lights, including BT smart Hub 2, Ultrafast Smart Hub, and BT Home Hub 4 or 5. Remove and re-insert the cable to check its properly seated. Check it works in the app and then change the BT Smart Hub 2 back to Mode 1 and turn on 5Ghz WiFi. Each of the BT Whole Home Wi-Fi discs has a single, coloured light at the bottom of it, through which it communicates its current status. Tech geek, international speaker and occasional PC Pro podcaster. This error is common when the device connects to broadband, but your service account isnt turned on just yet. To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. This will open the Hub Manager. In the end, its fairly simple to figure out what to do after seeing each of the flashing lights on your BT Home Hub as long as you know what they signify. If there's still no light, call us on 0800 111 4567. If that does not help, reset your Hub using the Reset button at the back. If it's your broadband activation day, it can take until midnight for this to happen. Lover of Lego and video games. In this article we're going to explore what flashing or solid orange light means on different versions of the BT Hubs - and what action you should take next. The Hub is working but isn't connected to the internet. However, if from a flashing orange light you then get a solid orange light, then theres a problem here. But did you know that each colour has a specific meaning? Find out how to fix your flashing purple light problem here. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Another issue that can cause problems is interference on your telephone line. You can switch it on via the Hub Manager. Uber Boston Greenlight Hub- 239 Causeway St, Boston, MA 02114 Michigan. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. Enter your email address to subscribe to this blog and receive notifications of new posts by email. The only time this is not the case is if someone has manually turned off the lights in the hubs settings. TV Sizes Guide: Calculate and Convert TV Dimensions. An orange light on a BT Home Hub or Smart Hub can indicate a problem. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Your device cannot connect. Once again, you can use the power button to do a manual reset. BT Business Hubs: Help and guides for your model. blue light on bt hub but no internet connection Uber Greenlight Hub Detroit-13331 W 10 Mile Rd, Oak Park, MI 48237 Minnesota-N/A Mississippi-N/A Missouri. The best thing to do here is to wait until midnight when youre scheduled to switch to broadband service.