@stevebrass Thanks, but same result as before. Accounts that are inactive for six months are deleted automatically. for DISH Protect Silver unless you call to cancel. I can send & receive the bt emails using the Samsung mail app. It seems that I can only send messages to my iCloud account from the iMac. 26-08-2021 on Can you please hold the power button on the phone and iPad until you see a menu and choose power off. We do not write articles to promote products. RobbieMac. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. After 3 years, then-current everyday prices for all services apply. Are there really just two of us having this problem? Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. I expect that they are simply burying their heads in the sand and do not look at all. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. To start viewing messages, select the forum that you want to visit from the selection below. on You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. That is because he has a Virgin Media email address, which would be deleted if he switched away. 'All of my contacts have it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 14-07-2019 6) Make a list of all of the accounts and logins that are linked to your old email address. 10-07-2019 A forum where Apple customers help each other with their products. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. At my age, I just don't have the energy to set up a new email address and tell everyone.'. Does anybody have any idea how I can resolve this, other than changing ISP. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Thanks 23-04-2021 I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Oops. To start the conversation again, simply Below is an article to help guide you through the process. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. Emails to btinternet are blocked - how can we fix this? - BT Broadband 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and Thanks for the super fast analysis and reply. This is going to need looking at by their email support team. Announcements, Guides & Community Updates. Sorry but how do I PM you, and what details do you need? Our Gmail accounts work on all our devices. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Emails from BTInternet.com not being received in Mail I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. 23-04-2021 TalkTalk allows you to access your email account for 12 months after you switch. Thank you for your follow up. If yes, we recommend that you check if the issue persists while on safe mode. Not receiving all emails on btinternet account - UKGSer Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. I then asked them to login to BT webmail and send me another email and that one came through straight away. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. 16h05. 14h00, on 20h13. None of the posts I have seen are the same as my problem however. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. No disrespect intended as your advice is probably based on years of experience of BTs service! BT need to deal with this at a high level, NOT an individual user's account. 8h29. Hopefully, we can get this resolved quickly. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. BT Mail | @btinternet.com | Cannot send mail - BT Broadband on BT Email - best practices for postmasters and senders of email. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Various errors messages. provided; every potential issue may involve several factors not detailed in the conversations If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. I've got a "failed delivery message". I have exactly the same problem and would love to get a solution. The other two people that are having the same problem are using Samsungs, but haven't said which model. 23-04-2021 Last Thursday, I stopped receiving email from my @btinternet.com account. Though any rejection on our side should be returned back to the sender as a bounce. BT Email - best practices for postmasters and senders of email | BT Help, on Martin Gates, from Hampshire, has had an email account with Virgin Media for years. You should however check that your email clients are using the correct settings as per this link. I have deleted the app and reinstalled it. A warm welcome to the forums. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! I anybody else having this problem. Might that apply in your case too? It's good (???) Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Can I move my BT Email address to another account? Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. If you click on them we may earn a small commission. I also feel slightly better I am not alone. - last edited on 26-08-2021 After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). I have entered the SMTP and IMAP details correctly but it still won't send. Have you had the chance to try the steps in the article below? Any ideas? If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. I can send & receive on my work email account using the Outlook app. Rachel Rickard Straus, Financial Mail On Sunday 19h32. Its probably not directly relevant to your problem, but who knows with Apple!! About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Doing so can save hundreds of pounds. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). However, give yourself enough time to smoothly switch over and you may find it is worth your while. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. It's reassuring not to be alone. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Hi If that doesn't fix the problem, see the next section. I cannot send even the simplest of messages this morning. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Virgin Media says email accounts are only available to current customers. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. 23-04-2021 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. 26-08-2021 We'll need to look into this and we'll get back to you next week. - edited Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. 26-08-2021 I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. on Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. You can link any BT email address to another broadband or Premium email billing account. Sadly not the same as my experience. 11h33 This morning I clicked on the email icon on my phone and was again asked to login. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Policies vary between broadband providers. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. If everything works fine in webmail, you may need to check your program settings. This isn't just a small delay. MisterW, bobpullen. Those who leave have their email account terminated and closed 90 days later. The problem is also affected by the addressee. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. 'I have always used the same email address,' says Dave, 79, from Cambridge. Apple disclaims any and all liability for the acts, For additional information, see the Global Shipping Program. Anyone else experienced this and got any suggestions on how to proceed? I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. This site contains user submitted content, comments and opinions and is for informational purposes Surface mail is also available; please e-mail us for . I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. BT L1 agent wasn't able to resolve and it has been passed to their email support team. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Rest assured that we'll do our best to assist you or get you pointed in the right direction. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Delays in Emails being delivered can arise from a multitude of reasons. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. 2 users liked/thanked this post: 14-07-2019 One further piece of information. Just goes straight to outbox, then tries to send . https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. I am using the Outlook app on a Samsung phone. Announcements, Guides & Community Updates. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Not receiving @btinternet email - Microsoft Community I have a group of 14 people set up under Outlook 365. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. 23-04-2021 We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. So, I did checked around it seems that smtp is not working. Although port 587 will usually work, port 465 is the recommended port. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 BT are blocking the complete domain which the sender is sending from. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. This was a pain, but I went along with it or else I couldnt use email. 1) Set up an email address with a free service. What does this mean? ask a new question. 3 users liked/thanked this post: We shall never know, but fingers are firmly crossed that the service will return to normal. Incoming mail works, but unable to send anything. About 4 days letter I get a reply saying the message could not be delivered. Using webmail? 26-08-2021 I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. BT internet email problem Hi. By posting your comment you agree to the house rules, The comments below have not been moderated, By on A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. I cannot find an obvious way of asking bt about this! My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. Will post any update that I get. 25-08-2021 Then power on the phone and iPad and tell me if it still has the problem. The worrying thing is I don't know how many other emails I'm not receiving. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. I can't send emails from my btinternet account on my iPhone 15h04. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. 11h40. I changed "Authentication" to "Password" and clicked on "Save". Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. They must realise that they have a dreadful name. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? You can send and receive messages, but not actively manage the account. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. on Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Just one other thing that might be relevant. 2 days ago I suddenly stopped being able to send emails and get the message below. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay mingoslkd, call When this happens. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. Switching email address if you have never done so before can feel like a daunting task. 2 users liked/thanked this post: For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Do other emails they send get to where they need to go?