I want to receive the latest job alerts for nice iex jobs, Use Facebook or Google to register on SimplyHired and create job alert. If you don't define a sort order, IEXWFMExport includes all fields in the default sort order. The Role of Automation in Schedule Management. Have access to multiple offices? If you don't use IEXWFMExport to obtain these values, you must develop other means to retrieve and process the raw data to derive the values. Since 2010, our global team of researchers has been studying NICE IEX Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise . Most applications reside in a web-based platform like SharePoint, or an online database tool like QuickBase. Sign In - Concentrix This site uses single sign-on authentication. Such business applications are primarily used by internal personnel, but in some cases are used by outside vendors and clients as well. (132 reviews) Starting at $ 97.21. Home Copyright 2023 by IECIS Terms Of Use Privacy Statement Copyright 2023 by IECIS Terms Of Use Privacy Statement Easily connect to your client and business systems with built in integrations or with custom gateways. Click to reveal Login - Agero Business Analyst (Workforce Management, NICE-IEX) Swoop Dispatch Management is the complete software platform you need to deliver a vertically integrated, digital, and transparent roadside solution, improving each touchpoint and providing holistic end-to-end management for roadside assistance events. Your IP: MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME. As a pioneer of the driver assistance industry, our mission is to create stronger and lasting relationships between you and your customers. Its a win-win.. Please log in using your AgeroSupport username and password. NICE Workforce Management suite enables advanced strategic planning, AI predictive forecasting, and agile scheduling through machine learning. Login NICE Workforce Management is a cloud-based employee management suite designed to meet the needs of businesses of all sizes, across all industries. Establish proactive seasonal staffing strategy and work with all site locations to. Intelligent automation and self-scheduling, enabling employee flexibility and agility. Performs administrative duties for managed applications by establishing role-based permissions and granting user access. The Agero blog: our musings on drivers, clients, and our communities. This website is using a security service to protect itself from online attacks. Provides summary information about the total scheduled time for each day and the agent's overall adherence. Based on exhaustive research, it is a simpler, more efficient and engaging way for agents to positively interact with customers. Customer Service is the heartbeat of our company. Our ability to easily access info and share across the organization, especially in this WFH environment, shows Agero's commitment to teamwork. AGERO SERVICE PROVIDER PORTAL - AgeroSupport THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. Streamlines the workflow with intuitive, context-sensitive controls, Empowers agents to personalize interactions with customer data and information in seamlessly integrated panels, Optimizes collaboration within the contact center and beyond with presenceaware address books, Enables agents to pace contact handling according to current conditions by displaying real-time statistics for agents, teams and queues. The specific Activity Codes to be exported are defined in, At a minimum, you must define an Activity Code Attribute called, You can define unique Activity Code attributes for the various output files instead of using the EXC_EXPORTattribute. Quick Apply. 2023 Agero, Inc. A Cross Country Group Company. Improves the ability to manage agents with real-time performance metrics, Streamlines the listen, coach, barge, and takeover process for live interactions, Optimizes SLA levels with real-time monitoring and the ability make adjustments to resolve shortfalls, Simplifies the management of agent skill assignments and proficiencies, Enables on-the-go access with a mobile-aware, HTML5 design. The NICE Cloud solution offered us the opportunity to launch in a shorter time frame by allowing us to leverage the technical expertise at NICE and inhouse support on a proven platform. If your output files contain the header: IEXWFMExport includes Agent DataGroup values in the output file with the formatting they have in the database: IEXWFMExport can export data from 3 general categories of data: agent, contact type(CT), and management unit(MU). This table shows the legacy names and the new terminology that replaced them: Key Facts about IEXWFMExport OutputFiles, totalAct, totalInAdh, totalOutAdh, totalSched, adhPct, activityEnd, activityInOffice, activityBusiness, activityAvail, $10. It all happened in our Founder, Sid Wolk's living room. IEX WFM Export includes Agent Data Group values in the output file with the formatting they have in the database: DatesYYYMMDD, where YYY is the year minus 1900. This export is similar to the Agent ResultsDetail export, except without the period data. Sign In. The action you just performed triggered the security solution. This export provides information based on data that IEXWFMIntegrated received from historical ACDintegration files. Experience with Avaya Voice Systems (Avaya 7.x platform) including configuration Estimated: $41,553 - $135,298 a year. Help us better understand your business requirements, A little more about the business & preferred time of the call, Lastly, a few more details to help us serve you better. Workforce Management Software. It is powered by algorithms and configurable to client needs. Enter your State Farm email address to log in. 2- Second Tab has both MTD and Daily Adherence Percentage by Site, MU and CT. On this . Agero Provider Perks We offer a wide range of discounts on the services an items you use every day to run your business. Its patented AI and machine learning technology unlocks your workforce's potential and harnesses the true power of your organization's greatest asset . You can email the site owner to let them know you were blocked. This export provides details about a specified queue related to the number of actual contacts handled, abandoned, and so on. Sorry, this job was removed at 9:10 a.m. (CST) on Tuesday, October 25, 2022, Find out whos hiring remotely Nationwide, By clicking continue you agree to Built Ins. Free Demo Get Pricing. scheduleOT, schedulePaid, scheduleWeeklyHours, This export provides information about an agent's adherence on a per-day basis. Provides detailed information based on period for agents' scheduled events and their actual adherence. Bachelor's degree in finance, business or related field or 4 years of relevant work experience. View the job description, responsibilities and qualifications for this position. The dashboard is very easy to navigate and learn how to use. Your Privacy Choices.css-65lj3z{display:inline-block;vertical-align:middle;height:14px;margin-left:6px;}, Workforce Management Queue Performance Analyst, Workforce Management Solution Specialist - Location Open, Workforce Management Scheduler (South of Milwaukee), Workforce Management Forecast & Scheduling Analyst, Senior Workforce Management Specialist - Location Open, Director, Contact Center Workforce Management, Workforce Management Scheduling Analyst (Hybrid). Swoop is really helpful for the advisors to get both on site and towing notifications so they can start writing up the paperwork and prepare for the customer before they arrive. Please contact your System Administrator. Free Demo Get Pricing. Built In is the online community for startups and tech companies. This export provides a list of actual agent activity on a per-agent, per-day basis, based on ACD-to-IEXWFMIntegrated. activityWeeklyHours, scheduleEnd, scheduleInOffice, List of NICE IEX Workforce Management Customers - Apps Run The World Some data items are not stored in the IEXWFMIntegrated. Deliver transparency with client and dealer portals, enabling requests, monitoring and reporting. We collaborate via content, messaging, video, meetings and chat, using tools like Slack, Google, Zoom, email, etc. Team member will use call arrival patterns to recognize call volume coverage requirements and apply analysis to develop dynamic scheduling requirements for. scheduleBusiness, scheduleAvail, scheduleOpen, Trouble accessing your account? Transform planning, forecasting, scheduling, and intraday management to execute the NICE WFM Suite with excellence. You work closely with NICE inContact Professional Services to determine the data you need for each export. NICE IEX Workforce Management Pricing, Demo, Reviews, Features - SelectHub Helping over 30,000 drivers every day through a unique combination of intelligent software and human power. nice iex login agero Available on request. Bachelors degree required in a business related field, e.g., Finance, Accounting, Management, Math, etc; MBA Preferred. We would like to show you a description here but the site won't allow us. Experience with Avaya Voice Systems (Avaya 7.x platform) including configuration, Takes proactive steps to ensure schedules match the arrival of calls or offline work (email/chat/survey/sms) queues to include recommending solutions to, Applies Critical Thinking Uses fact-based analysis to guide decision-making, applies critical thinking to develop options and consider impacts, demonstrates, The analysis performed by this individual is substantially complex and requires a high degree of analytical skills, independent decision making, and, Maintain a good and current knowledge of the scientific and technical literature pertinent to the project and necessary for development of state-of-the-art, Maintain staffing and headcount records and develop hiring plans for long- and short-range planning efforts across all workload streams (Inbound/Outbound/Chat, Demonstrated success with driving results and coaching teams to excellence. Agent Data Group Value Formatting. If your password has expired, please navigate to Concentrix Password Reset to update your password. Public Storage offers competitive compensation program, in addition to medical,. Armed with a phone book, a pencil and pad of paper, and a rotary telephone, he made it happen. This export provides an overview of details from all queues assigned to particular contact type (CT). This export provides a list of actual agent activity on a per-agent, per-day basis, based on ACD-to-IEXWFMIntegrated definitions. .css-30w4xf{display:none;}@media screen and (min-width: 48em){.css-30w4xf{display:inherit;}}Sign In / Create Account.css-1edzhxc{display:inherit;}@media screen and (min-width: 48em){.css-1edzhxc{display:none;}}Sign In / Sign Up. using our solution and providing ideas for improvements. Performance & security by Cloudflare. .css-as7amh{font-size:var(--chakra-fontSizes-sm);font-weight:var(--chakra-fontWeights-semibold);line-height:var(--chakra-lineHeights-base);display:inline-block;}All 55, Sign in or create an account to save jobs, .css-lvyu5j{margin-right:10px;}Broadpath.css-1t92pv{margin-right:20px;color:var(--chakra-colors-neutral-700);white-space:nowrap;}Remote.css-epvm6{white-space:nowrap;}2.9 .css-fy0zar{color:var(--chakra-colors-yellow-500);height:12px;display:inline-block;}, Responsible for skilling agents with necessary lines and priorities. Manages a portfolio of applications that support a wide variety of business functions. Were driving the transformation of our market. Total Amount. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients relationships with their customers. Key performance indicators are budgetary (labor hour utilization), data accuracy, data integrity and the ability to meet agreed deadlines. Displayed here are Job Ads that match your query. We understand the grit, passion, and determination it takes to grow your towing and roadside service business. CS1000E connecting to a Contact Centre via an AML connection. If an attribute isn't defined when the export is configured. eeiexexternal.niceondemand.com Please contact your System Administrator. The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. We are all Change Drivers at Agero. Agero. The dynamic, context-sensitive supervisor interface is purpose-built for the needs of supervisory staff, providing them with single-point access to crucial performance information and the ability to intervene when necessary. This export provides forecast information for a specifiedmanagement unit(MU) for a specified contact type (CT). Home | Agero, Inc. A Cross Country Group Company. Our mission to safeguard drivers on the road, strengthen our clients relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Works collaboratively with other team members to develop comprehensive scalable data solutions which support cross-functional needs. Continuous innovation and improvement as we look to the next 50 years. 16 Best nice iex jobs (Hiring Now!) | SimplyHired Learn how AI Forecasting provides improves everything from service level attainment to Customer Satisfaction and First Call Resolution scores. Swoop Dispatch Management is the only platform designed by motor clubs for motor clubs. Number of Customer Records. WFM 6.2. represents these interests, addressing key issues, reinforcing long-standing. Machine learning (ML) simulation for efficient schedules that support work-life balance. Stay tuned throughout the year as we take a walk down memory lane, celebrate our successes, and look to the future. This export provides data about actual work results data for a specific management unit (MU) for a specified time range. Includes detailed information about activity start and stop times. If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. 1-First tab has a MTD Adherence summary by Site which will simply tell you if your site is on goal or not. NICE IEX Workforce Management runs a TCP "listener" process to accept the data connection from the RTA interface of Avaya CMS. Trouble accessing your account? Improves the ability to manage agents with real-time performance metrics, Streamlines the listen, coach, barge, and takeover process for live interactions, Optimizes SLA levels with real-time monitoring and the ability make adjustments to resolve shortfalls, Simplifies the management of agent skill assignments and proficiencies, Enables on-the-go access with a mobile-aware, HTML5 design. Driving Driving: Unmatched Digital Driver Assistance, Driving Intelligence: Explore Agero Insights & Media. Schedule Adherence Report using Smartsync and NICE IEX - LinkedIn Sign In. IEXWFMExport generates most of the output files in a pipe-delimited CSV format. The road to positive change starts inside Agero. The dynamic, context-sensitive supervisor interface is purpose-built for the needs of supervisory staff, providing them with single-point access to crucial performance information and the ability to intervene when necessary. new U.S. passenger vehicles covered by Agero. This export provides revised forecasts based on changes made to specific metrics. The specified Agent Data Group description. Each category has several options you can choose from depending on the type of data you need. To learn more, visitwww.agero.com. Together, we can drive seamless experiences for motor clubs, clients, customers and providers around the world. A blank line appears below the header lines in the output file. How do you collaborate with other teams in the company? This software offers various workforce management tools, including e-learning, workforce management, hiring, & customer relationship management. How would you describe the companys work-life balance? IEXWFMExport allows you to export data from IEXWFMIntegrated. Armed with a phone book, a pencil and pad of paper, and a rotary telephone, he made it happen. How has your career grown since starting at the company? Workforce Management Software (WFM) | NICE It is cool to see the trucks on the maps and pictures within Swoop as well., We were thrilled with the transparency of the Swoop experience.. NICE IEX Workforce Management (WFM) has long led the market in share. WFM Business Analyst (NICE-IEX System Administrator) at Agero